Keith Brown

IT Manager (ARHA)

Role
IT Manager Ms365 Administrator at Alexandria Redevelopment And Housing Authority Arha
Location
Washington, DC, US
LinkedIn followers
500 followers

Experience

  1. IT Manager Ms365 Administrator

    Alexandria Redevelopment And Housing Authority Arha

    Nov 2018 — Present · Alexandria, VA, US

    Duties and Responsibilities• Configure and maintain the Alexandria Redevelopment Housing Authority infrastructure.Support users and manage operations, execute leasing, run analytics, and provide innovative resident, tenant, and investor services via Yardi/Voyager Software. • Analyze user needs, system requirements /or assist user in implementing applications.• Weekly briefings to ARHA CEO• Liaison with software vendors of ARHA-owned software.• Support users and troubleshooting involving ARHA technical infrastructure.• Support users and troubleshoot CISCO Call Manager (VOIP) and Voicemail • Support users and troubleshooting with the Interactive Phone System (IVR).• ARHA Web Site Administrator• Inventory Management (Software and Hardware)• Active Directory Management• Manage Users and Passwords, Email Calendars, Domains, 2FA, CITRIX Workspace• Maintenance Windows (Servers/Desktops) updating, rebooting, patching • Develop and implement training plans for end-users.• Security Camera Systems – Technical Support for multiple residential properties.• License Management (Windows10/11, Microsoft Office 365, Adobe Acrobat, Anti-Virus, SonicWALL)

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Keith Brown — IT Manager Ms365 Administrator at Alexandria Redevelopment And Housing Authority Arha in Washington, DC, US | Unifers