Keith Taylor
Operations Management | Customer Experience | Problem Solving | Process Improvement | Leadership | Financial Services
- Role
- Payment Lifecycle Associate Ii at JPMorganChase
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Keith Taylor
PROBLEM SOLVER. PROVEN LEADER. • Driving better results with fewer people …
Experience
Payment Lifecycle Associate Ii
Apr 2017 — Present · Wilmington, DE, US
Developed and implemented agile approaches for improving efficiency, quality and controls for Payment and Document Processing. Served as Application Information Owner and Correspondence owner for numerous applications and hundreds of correspondence templates.• Reduced Operations payment demand by payments/month by shifting payments from 4 Debt Settlement companies from LOB to vendor. • Converted ~2,500 check payments/month to electronic by implementing bi-monthly data enrichment process for 2 Bill Pay companies. • Implemented a BOT which saved 9 FTE through automated processing of ~3,500 payment research cases/month. • Developed and implemented 15 business controls for Correspondence and Payment Processes.• Redesigned 3 business controls allowing LOB to execute weekly vs. annually.• Established and led holistic Quality Assurance Program across 4 distinct business functions.
Education
University of Delaware
Bachelor of Science, Business Administration
1985 — 1990
Skills
- Sdlc
- Root Cause Analysis
- Banking
- Risk Management
- Portfolio Management
- Business Relationship Management
- Account Management
- Change Management
- Software Development Life Cycle (Sdlc)
- Process Improvement
- Exception Management
- Pmo
- Team Leadership
- Leadership
- Business Analysis
- Call Centers
- Vendor Management
- Data Analysis
- Contact Centers
- Analytics
- Call Center
- Credit Cards
- Program Management
- Business Process Improvement
- Strategic Planning
- Analysis
- Relationship Management
- Outsourcing
- Customer Satisfaction
- Forecasting
- Project Management Office (Pmo)
- Management
- Customer Service
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