Keita Shimoda
Sr. Support Engineer @ Microsoft | CCIE, RHCE, CKAD, Azure
- Role
- Sr Support Engineer at Microsoft
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Keita Shimoda
At Microsoft, my expertise in 3GPP technologies(4G/5G), Internetworking, Kubernetes and…
Experience
Sr Support Engineer
Jul 2021 — Present · NC, US
Provided dedicated support to AT & T to support 5G mobile network running on Kubernetes/OpenStack - Troubleshot L3-L7 network issues including NFVI(OpenStack/ESXi/KVM) for global mobile operators, created MoP (Method of Procedure) for a workaround and provided RCA documents to customers- Developed a Power Apps application for debugging CLIs and contributed to a log analysis tool, increasing troubleshooting efficiency and improving error detection and resolution - Facilitated hands-on lab sessions for the team, enhancing their practical troubleshooting skills - Led weekly discussions with the development team to prioritize and address escalation issues, ensuring timely resolution of critical issues.
Education
Waseda University
Master's degree
2003 — 2005
Stanford University Graduate School of Business
Certificate
2025 — 2026
Skills
- Multicast
- Red Hat Linux
- Isup
- Ss7
- Ccie R&S
- Hlr
- Mpls
- Atm
- 3g
- Mgcp
- Gprs
- Sigtran
- Bgp
- Openstack
- Lte
- Rip
- Core Network
- Media Gateways
- Ospf
- Dhcp
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