Keisha Nesbeth-Willis
Gratitude-Driven Customer Success Leader | Building Loyal Client Partnerships | Turning Challenges into Growth & Lasting Results
- Role
- Sales Account Manager at UPS
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Keisha Nesbeth-Willis
I lead with gratitude in every aspect of life and work — embracing wins as moments of…
Experience
Sales Account Manager
Nov 2016 — Present · Hollywood, FL, US
Account Executive | 2017 – Present• Circle of Champions Winner: Recognized among the top 5% of sales professionals nationwide.• Manage and grow a $7M territory, achieving an 80% revenue increase through targeted success plans, customer experience enhancements, and consultative sales strategies.• Partner with enterprise clients and key accounts to identify success metrics, improve customer engagement, and implement tailored logistics solutions.• Deliver $2.5M+ in new business contracts annually while improving customer retention, renewal rates, and satisfaction scores by 25%.• Lead onboarding, training, upsell, and cross-sell initiatives to ensure long-term customer adoption and loyalty.• Collaborate with stakeholders to drive process improvement and resolve escalations efficiently.
Education
University of Technology
Diploma, Administrative Management
1993 — 1995
University of Phoenix
MBA, Business Management
2006 — 2007
Florida Metropolitan University
BSC, International Business
2002 — 2004
Full Sail University
Master of Science (M.Sc.), Internet Marketing
2013 — 2013
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