Keisha Jacobs
Software Release Manager / Project Manager
- Role
- Software Release Manager Project Manager at NiCE
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Keisha Jacobs
Results-oriented, dedicated, and innovative Project, Program, and Product Management Professional with extensive solutions improvement and deployment experience. Proven ability to build strong partnerships with internal and external business partners, ability to identify deficiencies, and resolve conflict to increase team morale and integrity. Highly organized, articulate, detail-orientated, and able to lead effectively. Skilled at overseeing projects from end to end utilizing the Agile/Scrum, Software Development Life Cycle (SDLC), and Project Management Life Cycle Methodologies. Excellent communicator with strong presentation, analytical, risk management, and problem-solving skills.
Experience
Software Release Manager Project Manager
Jan 2023 — Present · US
Partnered with the Research department executive team (Director and V.P.) to build a process improvement plan for high-profile deliverables. • Developed and updated project plans for delivering language models for analytics engines. • Established and manage an efficient release management process, including version control, release planning, and deployment. • Ensure proper testing, quality assurance, and documentation of releases before deployment to production. • Implement release management best practices and automation tools to streamline the release process. • Modified project plans when requirements changed to better align with organizational objectives. • Managed schedules and implementation of product updates and new releases and published monthly communications of released models. • Led daily steering meetings and adjusted the organizational structure as the focus and goals of the program changed to ensure efficient delivery of results. • Tracked the Research team I.T. service request via ServiceNow (Wiser), incident reports via Remedy, and resolved impediments with the I.T. team. • Developed mitigation plans to project risks and issues, meeting quality, key project milestones, goals, and objectives. • Managed multiple concurrent projects of varied complexity utilizing cross-functional teams in various global locations.
Education
Lamar University
Bachelor of Science (B.S.), Criminal Justice
The University of Texas at Arlington
Master of Science (M.S.), Social Work
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