Keisha Franklin

WORK HISTORY

EDUCATION

SKILLS

ABOUT KEISHA FRANKLIN

Keisha Franklin is a Program Analysis for the Mission Support Team in the Offices of the Chief Financial Officer, Office of Budget and Finance, the Office of Acquisition and Grants Management, the Office of Federal Lands Highway, and the Office of Administration, including their sub-offices (HCF/HCFB/HCFA/HFL/HAD) for the Federal Highway Administration, Washington, DC.Her focus is always on excellence and is strongly self-directed, with a hunger for maximizing her team’s performance as well as efficiency and productivity for her employer. The rewards of motivating and leading any team energizes her and with leadership skills acquired over 15 years of working in the administrative and customer service environment, Keisha has excelled in all facets of administrative tasks. Throughout her tenure at Federal Highway Administration (FHWA), she has assisted with the Financial Integrity Review and Evaluation program, provided support for the assessment of the administrative efficiency and effectiveness of Office of Infrastructure and Office of Innovative Program Delivery (HIF/HIN) operations and overall productivity, and has developed a variety of recommendations for management on critical office needs. As the Program Analysis for the FHWA Chief Financial Officer, Keisha, ensures the Office of the CFO maintains a cohesive, productive working environment by handling their service requests in a professional, timely manner. She goes above and beyond to provide excellent customer service and a resolution to all requests with a friendly, professional demeanor. She frequently reviews travel documentation for accuracy and compliance with the Federal Ravel Regulations, and coordinate system and procedural changes resulting from management reviews. Her strong attention to detail and outstanding verbal and written communication skills are critical attributes in her role. Keisha is no stranger to providing excellent customer service. Prior to her employment with FHWA she spent 6 years as an Administrative Support Coordinator with JBG SMITH. She has learned the importance of a strong work ethic, being able to work with all levels of a multi-faceted corporation, and working under pressure in fast-paced work environment. Keisha’s varied background in administration, customer service and tenant retention provided the perfect foundation for her on-going role as a Program Analyst for the Federal Government. To contact Keisha please email k••••••••@gmail.com.