Keisha Baker
Samsung SDSA
- Role
- Data Intelligence at Samsung SDS
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Keisha Baker
Experienced professional IT Analyst with over 15 years providing support to End user with hardware and software application complex issues while providing full detail documentation of issue and providing an immediate first call resolution and updating data in ticketing system. I am very ambitious and I am constantly striving to increase my knowledge and skill set to obtain career changing challenges that will assist me with my climb to other technical professional opportunities.
Experience
Data Intelligence
Oct 2023 — Present · US
Education
Western Governors University
Bachelor of Science - BS, Cybersecurity
New Horizon Computer Training
Certification , Comp TIA Certification
2018 — 2018
Skills
- Active Directory
- Hardware
- Servers
- Help Desk Support
- Customer Service
- Technical Support
- Windows
- Microsoft Excel
- Computer Hardware
- Sharepoint
- Account Management
- Vendor Management
- Windows 7
- Interviews
- Technical Recruiting
- Operating Systems
- Human Resources
- Social Media
- Leadership
- Microsoft Office
- Troubleshooting
- Public Speaking
- Windows Xp
- Process Improvement
- Time Management
- Computer Repair
- Team Leadership
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