Keisa Adams
A Dynamic Operations leader with 20+ years in Patient Services specializing in Case Management, Call Center Quality, Access & Reimbursement, Compliance, Digital Technologies, Program and Project Management
- Role
- Senior Manager, Ps Innovations at 辉瑞
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Keisa Adams
Innovative and high-performing leader with over 20 years of experience supporting Patient Services operations. Well known for exceeding organizational expectations, collaborating with peers and stakeholders, strategic vision, leading high-performing teams. Documented strengths in communicating shared vision, utilizing agile product management and project management methodologies to drive value, improvements, and efficiencies in fast-paced environments with diverse individuals.
Experience
Senior Manager, Ps Innovations
Oct 2024 — Present
Owns Patient Services Program technology and platforms strategy, design (CRM, Portals, Websites, CCT/IVR, SMS, etc), workflows, best practices and standards for Primary Care and Specialty Business Units supporting Hybrid Hub and non-Hub customer-facing models Partners with Regulatory, Legal, Compliance, and Privacy to ensure business processes and technology solutions are compliant, documented, and monitored Owns overseeing systems integrations and performance for all models in collaboration with Digital teams Owns triage and coordination of customer complaints and escalations of technology tools and platforms (CRM, Portals, Websites, etc) with various partner to ensure resolution and future improvements through RCA and process updatesOwns, creates, and facilitates PS technology training materials for end-uers, business leaders, HUBs, Consults with and influences PSP reporting builds in collaboration with PSSP to provide valuable program and customer insights Performs quality compliance monitoring to ensure program compliance and positive customer experience (internal and external)Develops and supports GCMA approvals of SOPs, WI, JAs, Training resource guides Partners with Hub Program Leads, Business Enablement, Digital, Business and Field teams, Legal/Privacy/Regulatory/Compliance
Education
Liberty University
Bachelor’s Degree, Business Administration - Leadership
2014 — 2019
Skills
- Strategic Planning
- Customer Service
- Research
- Pharmaceutical Industry
- Green Belt
- Process Improvement
- Healthcare
- Training
- Data Analysis
- Strategy
- Leadership
- Microsoft Office
- Cross-Functional Team Leadership
- Public Speaking
- Coaching
- Microsoft Word
- Team Leadership
- Powerpoint
- Microsoft Excel
- Managed Care
- Project Management
- Team Building
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