Keiren Obrien

Service Delivery Manager @CGI

Sheffield, GB

Responsible for the management of various teams as well as contributing to the organisation and establishment of the Service Management Capability of BJSS, as well as the Managed Services Business Unit:• Day-to-day service and project management of agile DevOps teams – prioritising and assigning workload, running agile ceremonies and managing escalations. • Managing the project budget and approving resource time booking and expenses.• Producing regular service reports and attending meetings with clients to review the service provided, discuss ongoing issues, priorities and improvements.• Acting as client Change Manager, responsible for chairing daily CAB calls and managing change deployments to the Pre-Production and Production environments. • Participation in bids and the designing and transitioning of services for new clients.• Service Management consulting – providing recommendations to clients regarding how they can efficiently and effectively run Service Management within their business. • Building the Managed Services team, forming roles and facilitating recruitment through conducting CV reviews and formal interviews. • Organising a training/development plan for all staff within the Managed Services Capability. • Conducting presentations to the team and wider business demonstrating successes and how they were achieved in order to share effective techniques and working practices.• Representing BJSS at Service Management corporate events. • Line Management duties including career and personal development management, objective setting and conducting performance reviews.

Welbeck DSFC

A levels, Maths, Physics, ICT. AS Levels, Electronics, Business Studies

Ballakermeen High School

High School, GCSEs

Newcastle University

Bachelor of Science (BSc), Computer Science