Keila Lawrence

About Keila Lawrence

With over 5 years of expertise in Customer Success Management, I specialize in driving Desired Business Outcomes (DBOs) through strategic partnerships and data-driven solutions. I am proficient in building strong client relationships, maximizing adoption, and enhancing retention. I excel in high-growth settings with open communication and cross-functional collaboration. My background encompasses CRM, SaaS sales, strategic planning, and team leadership. Currently excelling as an Associate Market Manager at Expedia Group, I consistently exceed Key Performance Indicators (KPIs) and drive revenue growth through expert consulting and data insights. In previous roles at Gong and MURAL, I demonstrated my ability to streamline processes, exceed quotas, and generate new business opportunities.Leveraging my expertise in CRM, strategic planning, and team leadership, I thrive in dynamic environments where I can deliver tangible, measurable impact. My passion for fostering collaborative partnerships and driving continuous improvement fuels my commitment to driving lasting value for both clients and organizations alike.

Experience

1. Advisor, Agent Software & Advertising

   Zillow

   Mar 2025 — Present

Education

• Clark Atlanta University

  Bachelor of Arts (B.A.), Mass Media Arts

  2009 — 2013

Skills

• Copy Editing
• Aloha
• Positouch
• Microsoft Office
• Sales
• Microsoft Word
• Adobe Creative Suite
• Customer Service
• Event Photography
• Team Building
• Management
• Training
• Indesign
• Social Networking
• Social Media
• Business Process Improvement
• Powerpoint
• Microsoft Excel
• Photoshop
• Facebook
• Illustrator
• Public Speaking
• Leadership