Keiana Hamilton

Experience

1. Accounts Receivable Specialist

   TK Elevator

   Nov 2020 — Present

   Handles and monitors over 200+ customer elevator accounts on one of the largest New York branches (Manhattan). • Enters clear concise notes pertaining to all collection calls so that history is maintained for all accounts regarding collection efforts for maintenance and repair invoices. • Coordinates monthly conference calls with region, the branch and management to discuss and determine root cause of issues for cash application, payment delays, invoice disputes and propose resolutions. • Reads and understands contract language and uses this knowledge in negotiations with customers as contracts will dictate payment terms and conditions. • Process credit card and E-check payments after appropriate approvals are established. Receives and distributes bankruptcy notices, legal and or sensitive documents on delinquent accounts.