Kehinde Oladele

Customer Service Representative @Dcchail

Calgary, AB, CA

Main point of contact for customers from intake to vehicle delivery- Schedule drop-offs, inspections, repairs, and coordinate with technicians, estimators, and insurance providers- Create and review repair estimates using industry-standard platforms, explain repairs, insurance coverage, and timelines- Use internal systems to track repair progress, manage documentation, and ensure quality control- Handle high volumes of calls and emails during peak hail season with a professional and solutions-focused approach- Resolve customer concerns promptly and follow up to ensure satisfaction and client retention- Collaborate with internal teams, partner with body shops, and dealerships to prioritize repairs and maintain workflow efficiency.