Kegan Michael Hayes

About Kegan Michael Hayes

I am a dynamic and versatile Finance and Supply Chain Management professional with ten years of success in business, where I seamlessly integrate financial strategy, operational excellence, and sales acumen to drive transformative business results. Currently pursuing an MBA at Auburn University, I leverage advanced analytics, lean methodologies, and cross-functional leadership to optimize cash flow, manage complex portfolios, and spur sustainable growth in both B2B and B2G environments.I excel in high-stakes, fast-paced settings by harnessing sophisticated platforms—such as SAP, Salesforce, QlikView, advanced Excel, and WAWF—to streamline processes, mitigate risk, and ensure regulatory excellence. My deep expertise in financial analysis, accounts receivable management, dispute resolution, and order fulfillment has consistently led to enhanced efficiency, significant cost reductions, and enduring partnerships with key government agencies, including the Department of Defense and the Department of Veterans Affairs. I pride myself on transforming complex challenges into innovative, data-driven solutions that deliver measurable results.Beyond my technical and operational achievements, I am known for my exceptional interpersonal skills, strategic leadership, and unwavering commitment to continuous improvement. I believe that true excellence stems from a balance of analytical rigor and a heartfelt dedication to people—both within the organizations I serve and in the communities that inspire me. Passionate about creating positive change, I actively support initiatives in healthcare, veteran services, and multiple sclerosis research, driving not only corporate success but also a broader societal impact.Certified in Lean Six Sigma, Continuous Improvement, and Project Management Essentials, I continuously invest in my professional development to stay ahead of industry trends and foster innovation. My customer-centric mindset, collaborative spirit, and relentless drive for excellence make me a natural leader who inspires teams to exceed expectations and achieve collective success.I am eager to connect with forward-thinking organizations and like-minded professionals who value strategic vision, analytical precision, and a genuine commitment to making a meaningful impact. Let’s collaborate to transform challenges into opportunities and drive enduring success together.

Experience

1. Resource Planning Manager

   Philips

   Dec 2025 — Present · Nashville, TN, US

   Lead and develop a centralized Resource Planning team supporting field service operations across a multi-district zone. Own day-to-day execution of reactive and preventative scheduling, parts coordination, field change orders, and escalations to ensure uninterrupted service delivery and strong customer outcomes.Provide daily operational direction while coaching and developing planners and specialists through structured feedback, performance reviews, and targeted training. Serve as escalation point for complex customer and field service issues requiring cross-functional coordination and executive-level problem solving.Partner closely with senior leadership to identify operational gaps, improve customer satisfaction, and drive continuous improvement initiatives across planning, scheduling, and service execution. Monitor KPIs and team performance metrics, generate reporting, and translate data into actionable process and staffing improvements.Act as a change leader during process transitions and workload shifts, balancing customer urgency, technician capacity, and business priorities in high-pressure environments. Leverage ServiceMax, SAP/CRM tools, and advanced Excel reporting to optimize planning accuracy, response times, and resource utilization.

Education

• Southeastern Louisiana University

  Bachelor of Arts (BA), History

  2015

• Auburn University

  Master of Business Administration - MBA

  2027

Skills

• Social Networking
• Social Media Marketing
• Customer Satisfaction
• People Skills
• Management
• Team Building
• Hospitality
• Commercial Insurance
• Employee Training
• Public Relations
• Marketing
• Property & Casualty Insurance
• Public Speaking
• Communication
• Critical Thinking
• Life Insurance
• Research
• Customer Service
• Time Management
• Team Leadership
• Leadership
• Microsoft Office
• Sales