Keetming Joel Chew
Assistant Vice President, Saas Cloud Technical Program Delivery @Temenos
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WORK HISTORY
Assistant Vice President, Saas Cloud Technical Program Delivery @Temenos
Provided strategic leadership and oversight to all customer’s SaaS cloud banking onboarding and operation programs in the North Americas for 8 major cloud product lines. Conducted organization-wide cloud delivery and operation management training that include Cloud Incident Management, JIRA DevOps Sprint Planning, Cloud Change Request, and all SaaS cloud activities from Inception, SaaS Cloud Readiness, Go-live and Cloud Production Operation. • Aligned cloud solutions key values and best practices and provided effective coaching across the SaaS Cloud Americas businesses with more than 40 diverse cloud solutions professionals, ensuring SLAs, security, reliability, compliance requirements, and key program milestones were met. • Hired, empowered, and mentored a team of 8 highly motivated SaaS cloud and service delivery managers to lead world-class SaaS Cloud Banking solutions in the North America Region. Cultivated SaaS Delivery Managers’ leadership skills in people empowerment, serving as the backlog product owners, proactively mitigating program risks, fostering innovations, and growing team knowledge while reducing technical debts and issues. • Acted as an executive point of contact for all North Americas’ regional SaaS customers, internal teams, and partners to promptly resolve challenging issues and maintain a high level of customer satisfaction. • Served as the primary cloud delivery leadership liaison between Cloud Program Delivery and the rest of the organizations. • Established a unified process to promote teamwork and partnership for the Temenos Lifecycle Management Portfolio with the Product, Pre-Sales, Service, Support, and Cloud Operation team using JIRA Engineering, and ServiceDesk to improve program delivery effectiveness. • Conducted quarterly and annual cloud resources forecast and planning with estimate refinement across the Americas Portfolio and improved resource planning accuracy
EDUCATION
Syracuse University - Martin J. Whitman School of Management
MBA, Business -- Finance and Global Supply Chain
National University of Singapore
BSc (Merit), Physics
Columbia University
Master, Electrical & Computer Engineering
SKILLS
ABOUT KEETMING JOEL CHEW
Thought Leader | Technical SaaS Cloud Portfolio Management Expert | AI Innovation…
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