Keerthi Rahul

About Keerthi Rahul

Accomplished Customer Support Leader with over 14 years of progressive experience…

Experience

1. Customer Support Manager

   SAP

   Dec 2010 — Present · Hyderabad, IN

   Develop and maintain a prioritized Issue List and Action Plan to drive resolution to critical issues-Hold scheduled conference calls with assigned customer accounts to understand the business impacts of key critical issues, and report back on the current status of those issues-Coordinate resources throughout Support organization to address the Action Plan for assigned accounts-Educate and promote best practices for leveraging Technical Support with customers-Report to senior management across Support organization to provide insight into the current state of the customer relationship with escalated accounts-Resolve customer service and operational problems during tour of duty-Work in operation during peak or irregular periods-Spend majority of time in the operation, interacting with customers and employees-Prepare customer correspondence-Use cross-functional teams to generate and implement quality improvement ideas-Evaluate team performance through corporate quality control measurements-Ensures that the queries are responded to within the stipulated TAT and in line with the Quality expectation-Coordinate with sales, U/w & customer to arrange fast business issuancepublishing of business related tasks-Handling Escalations which would require contacting the customers and understanding and resolving the queries-Handling queries pertaining to underwriting & product and ensuring that responses are sent out within the timeline for closure.

Education

• Osmania University

  Bachelors, Microbiology, Genetics, Chemistry

  2004 — 2007

• University of South Wales

  Master, Internation Business & Enterpreneurship

  2009 — 2010

Skills

• Google Adwords
• Web Marketing
• Direct Marketing
• Blog Marketing
• Management
• Content Writing
• Google Webmaster Tools
• Wordpress
• Search Advertising
• Competitive Analysis
• Crm
• Content Management
• B2b Marketing
• Market Research
• Social Media
• Marketing Research
• SEO
• Digital Marketing
• Marketing Automation
• Traffic Generation
• Marketing Communications
• Facebook
• Web Analytics
• Article Marketing
• Digital PR
• Marketing
• Lead Generation
• Social Networking
• Social Media Measurement
• Social Media Marketing
• Affiliate Marketing
• Online Advertising
• Demand Generation
• Marketing Strategy
• Digital Strategy
• Google Analytics
• Landing Page Optimization
• Analytics
• Public Relations
• Online Marketing