Keerthikaran Karunakaran
Customer Advocate & GTM Leader | Bridging Customer Needs with Product Innovation
- Role
- Associate Director Customer Success at Gupshup
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Keerthikaran Karunakaran
I solve hard problems, scale what works, and turn ambiguity into systems that…
Experience
Associate Director Customer Success
Nov 2023 — Present · Chennai, IN
Started my SaaS experience as a Sr Manager & quickly got promoted to the role of an Associate Director. As an Associate Director – Customer Success, where I’ve been leading some exciting transformation work. I helped pivot the CS function from a transactional CPaaS model to a scalable SaaS platform strategy, which has already delivered some incredible adoption across fintech brands. It’s been all about building a strong CS engine — driving upsells, improving customer journeys, and aligning closely with product and sales to make CS a true growth lever.
Education
Schulich School of Business - York University
MBA - Master of Business Administration
2018 — 2020
National Institute of Technology, Tiruchirappalli
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
2010 — 2014
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