Keerthi V

Experience

1. Sailpoint Developer

   Elevance Health

   Jan 2024 — Present · GA, US

   Designed and implemented optimized IAM Lifecycle Event (LCE) workflows to reduce manual rework and streamline identity onboarding and offboarding.• Handled lifecycle management for enterprise users, reducing onboarding time by 30% and improving SLA compliance by 20%.• Converted a complex, single workflow into multiple simplified workflows, improving maintainability and response times.• Managed SailPoint IAM administration including identity data loads, role creation, policy enforcement, certification campaigns, scheduled tasks, and reporting.• Developed PowerShell scripts to automate group membership updates and streamline email distribution processes.• Automated distribution list updates for 500+ mail groups, cutting manual admin effort by ~40 hours/month.• Collaborated with ServiceNow teams to integrate lifecycle event ticketing, improving request tracking and resolution efficiency.• Configured application updates to ensure LCE-triggered changes propagated seamlessly across connected systems.• Partnered with business users to provide UAT support, creating and validating test cases for identity lifecycle processes.• Reviewed test conditions with project teams, verified bug fixes and enhancements, and validated deployments prior to production rollout.• Provided on-call support for production issues, resolving identity-related incidents and participating in defect triaging.• Authored technical documentation including workflow design, test cases, and edge scenarios for lifecycle event automation.