Keerthi Mikkily
Senior Customer Service Professional |5+ years of international voice experience | Customer Support
- Role
- Senior Customer Service Associate at Synchrony
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Keerthi Mikkily
Hi Myself Keerthi working as Senior customer service representative in synchrony international services.
Experience
Senior Customer Service Associate
Jan 2023 — Present · IN
Serve as first point of contact for customer queries, ensuring prompt and effective issue resolution.Manage customer accounts by updating critical information and maintaining data accuracy Deliver high-quality customers experiencesby adhering to established compliance and high service quality standards.Apply time management techniques to meet SLAs and reducing turnaround time for critical customer requests.Actively contribute to quality assurance initiatives and continuous improvement processes.Maintaining a strong focus on customer satisfaction by embodying the \"Voice of customer \"Recognised for consistent adherence to compliance protocols and quality metrics Praised for high-resolution rates and exemplary communication skills.
Education
Nava Jyoti high school
Malla reddy college of engineering
2013 — 2017
JNTUH College of Engineering Hyderabad
Bachelor of Engineering - BE
2013 — 2017
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