Reddy Keerthi
ServiceNow Professional | ITSM, ITOM, CMDB, SecOps, HRSD, EA(APM) | Integrations | Glide APIs | Service Catalog & Workflow Automation | Full-Stack & Cloud (AWS)
- Role
- Servicenow Developer at Service Oriented Solutions Llc
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Reddy Keerthi
I am a ServiceNow Developer and Software Engineer with hands-on experience in building…
Experience
Servicenow Developer
Service Oriented Solutions Llc
Jul 2024 — Present · Newark, CA, US
Built Service Catalog items, workflows, client scripts, and UI policies that reduced request fulfillment time by 30%.• Developed custom applications and Script Includes using Glide APIs & Business Rules, improving automation and reducing manual interventions.• Strengthened platform security by managing ACLs, roles, and user/group administration across multiple instances.• Delivered real-time dashboards and Performance Analytics reports, enabling leadership to track KPIs and make data-driven decisions.• Implemented integrations with REST/SOAP APIs, LDAP, and SSO, streamlining identity management and cross-platform data flow.• Enhanced ITOM Discovery and CMDB accuracy, reducing CI duplication and improving dependency mapping.• Configured DevOps CI/CD pipelines with Change Velocity, automating testing and deployments to increase release velocity.
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