Keerthana Kee Sundararaj

WORK HISTORY

EDUCATION

SKILLS

ABOUT KEERTHANA KEE SUNDARARAJ

With 5+ years of experience in account management, technical support, and implementation, I specialise in breaking down adoption barriers, streamlining workflows, and delivering exceptional customer experiences. I’m passionate about aligning technical solutions to business outcomes and ensuring clients realise their full potential with SaaS products. Some success stories I’m proud of: Accelerated Time-to-Value: At SeeMeHired ATS, I implemented custom ATS configurations for 23 projects, reducing time-to-hire by 30% and cutting onboarding time to just one week through an Agile framework. Scaled Enterprise Success: At Freshworks, I worked with Customer Success Managers to track product engagement for Enterprise clients (MRR: £50k–£250k). By delivering feature demos and best practices, we achieved a 25% boost in product adoption, driving NRR. Streamlined Support: Established Zendesk and JIRA at SeeMeHired to handle customer queries, achieving a 100% satisfaction score while improving resolution workflows. I thrive on taking ownership of new initiatives- Designed tailored training programs at SeeMeHired that improved adoption metrics by 60%- Optimised 200+ Freshdesk knowledge base articles and updated 100+ FAQs, reducing incoming support queries by 10%- Mentored and onboarded new team members to foster high-performing teams aligned with business goals. What drives me?Building meaningful relationships, helping customers maximise value from their products, and collaborating with cross-functional teams to deliver impactful results. Current Interests- Exploring tech-touch strategies to scale Customer experience - AI’s role in shaping customer-facing workflows and reducing bias in recruitment - Finding the best croissants and coffee spots in the UK - Rewatching Suits for the 11th time—Jessica Pearson is a legend Let’s connect and chat about CX, SaaS, or simply great coffee spots!