Keerthana Dronamraju
Customer Success Specialist @Candle Ai
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WORK HISTORY
Customer Success Specialist @Candle Ai
San Francisco, CA, US
Drive customer success and support within the legal tech space by overseeing the entire lifecycle post-sale, ensuring seamless onboarding, ongoing engagement, and exceptional experiences throughout the filing process-Serve as the primary point of contact for non-legal inquiries, resolving issues efficiently and providing timely, accurate support to build trust and strengthen customer relationships-Analyze customer feedback and support interactions to uncover trends, proactively address challenges, and implement solutions that enhance customer satisfaction and outcomes
EDUCATION
GITAM Deemed University
Master of Technology - MTech, VLSI
Shadan Women's College of Engineering & Technology
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Georgia Institute of Technology
Master of Science - MS, Computer Science
ABOUT KEERTHANA DRONAMRAJU
I am passionate about building strong customer relationships and delivering exceptional…
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