Keerthana Mohanraj

About Keerthana Mohanraj

I am a client-centric professional with more than six years of experience in account support, client success, and product support in FinTech and global service setups. I have worked in close collaboration with enterprise and mid-sized clients, supporting them throughout the post-sales process, from onboarding and product training to issue resolution and account support.Presently, at FE fundinfo, I work in tandem with the sales, product, and operations teams to ensure seamless client experiences and successful product adoption on platforms such as FE Analytics, Cashcalc, FinXL, and Adviser Asset. In my previous role, I supported Amazon UK clients in a high-volume, client-centric setup, which provided me with a strong foundation in account handling, communication, and service delivery.I am presently looking to leverage my experience in client coordination, stakeholder collaboration, and customer lifecycle management to build lasting client relationships in Account Support, Account Management, Client Success, and other Customer Success roles.

Experience

1. Senior Product Support Analyst

   FE fundinfo

   Apr 2025 — Present · Chennai, IN

   Serve as a key point of contact for enterprise and mid-market clients, supporting them across the post-sales client lifecycle including onboarding, product adoption, issue resolution, and ongoing account support.Partner closely with internal sales, product, and operations teams to ensure seamless client experiences, timely resolution of issues, and alignment on customer requirements.Conduct client onboarding sessions, product walkthroughs, and training for flagship platforms such as FE Analytics, Cashcalc, FinXL, and Adviser Asset, enabling clients to effectively use and adopt the products.

Education

• Avinashilingam Institute for Home Science and Higher Education for Women

  Bachelor of Engineering (B.E.), Computer Engineering

  2013 — 2017