Keerthana
Customer Success Manager | B2B SaaS | Product Adoption, Retention & Customer Outcomes | Expansion
- Role
- Customer Success at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Keerthana
Customer Success Maestro | Builder of Adoption, Retention & Growth Engines | Jack-of-all-Trades in SaaS Execution I don’t fit into a single CS definition—I expand it. I work across B2B SaaS ecosystems in the US, EU, and APAC, owning what happens after onboarding and turning it into what happens next in growth. My focus is simple: ensure customers don’t just use the product—they realize value from it continuously. I operate across the full spectrum of Customer Success- Driving adoption like a product strategist - Spotting churn risks like a data detective - Handling escalations like a problem solver under pressure - Running business reviews like a growth partner - Aligning Product, Sales & Billing like an internal conductor keeping every note in sync But execution is only part of the equation. I build systems that scale success—help centers, self-serve journeys, and customer communities that reduce dependency while increasing impact. I translate usage patterns and customer behavior into insights that influence product direction and business decisions. I’m at my best in high-accountability environments where Customer Success is not reactive support—but a growth engine. Because at the core, I’m not just managing customers. I’m designing how they succeed.#CustomerSuccess #SaaS #CSM #Retention #Growth #Adoption #CustomerExperience #RevenueGrowth #CustomerJourney #Maestro #OperatorMindset #JackOfAllTrades
Experience
Customer Success
Apr 2025 — Present · Chennai, IN
Education
AMM School, Kotturpuram
HSLC, Business/Commerce, General
Sri Sairam College of Engineering
Master of Business Administration - MBA, Finance and Operations
2019 — 2021
JUSTICE BASHER AHMED SAYEED COLLEGE FOR WOMEN
Bachelor of Commerce - BCom, Bachelor of Commerce in General
2016 — 2019
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