John W.
Leadership Development, Customer Experience
- Role
- Manager, Global Customer Experience at JPMorganChase
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About John W.
Though I spent 20+ years in the IT and hospitality industry the last 10 years of my life have been focused on customer service and experience. I have worked as and lead people in ministry call environments, technical support and for the last 5 years it has been loyalty travel.I thrive leading multicultural teams locally and remotely in chaotic environments, improving processes, and standardizing procedures to drive customer experience related KPI. I have an analytical mind for identifying issues and partnering across the organization to find solutions
Experience
Manager, Global Customer Experience
Feb 2022 — Present · Tulsa, OK, US
Education
Rhema Bible Training College
Ministry Program, Divinity/Ministry
2012 — 2014
Rhema Bible Training College
Biblical Studies Diploma, Bible/Biblical Studies
2014 — 2015
CETEC Centro de estudios técnicos en computación
Técnico Programador Analista, Computer Science
1991 — 1994
Universidad La Salle Cancún
Highschool Diploma, STEM
1991 — 1997
Universidad La Salle Cancún
1 Year, Computer Science
2001 — 2002
MIT Sloan School of Management
CERTIFICATE, Unsupervised Machine Learning: Unlocking the Potential of Data
Southwestern Christian University
Bachelor of Science (BS), Business Leadership
2016
MIT Sloan School of Management
CERTIFICATE, Artificial Intelligence: Implications for Business Strategy
Colegio Britanico Cancun
Grade school, High School/Secondary Certificate Programs
1984 — 1991
Cornell University
Certificate, Project Management
Universidad La Salle, A.C.
2 Years, Cybernetics Engineering
1997 — 2000
St. Mary's High school
Regular/General High School/Secondary Diploma Program
1994 — 1994
Skills
- IT Management
- Interpreting
- Customer Service
- Coaching
- Process Improvement
- Translation
- Troubleshooting
- Microsoft Office
- Business Intelligence
- Phone Etiquette
- Team Leadership
- System Administration
- Social Media
- Web Design
- Quality Control
- Joomla
- Call Centers
- Telemarketing
- Customer Support
- Creative Problem Solving
- Sales
- Game Mechanics
- Xp/Vista/7
- Bible
- Reading Comprehension
- Information Technology
- Networking
- Analysis
- Negotiation
- Satellite Tv
- Cold Calling
- SEO
- Leadership
- Management
- Customer Satisfaction
- Customer Retention
- English
- Team Building
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