Keenyn Bijou
World Waterpark General Manager @West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
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WORK HISTORY
World Waterpark General Manager @West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
Edmonton, AB, CA
Developing and achieving the business objectives and revenue goals set out for the facility through innovative operations management and planning- Oversee a seven-figure budget with precision, leveraging data-driven strategies to ensure every dollar is maximized for optimal efficiency and impactful results- Providing leadership and staff development to all 300+ employees in the Waterpark through effective role modeling and coaching techniques- Working to develop new and exciting promotions, activities, and physical enhancements to the park, its food and beverage operations, and events- Overseeing the facility’s overall cleanliness and safety as well as fostering positive relationships with outside agencies, cleaning and maintenance contractors, and governing bodies to ensure all health and safety regulations are being met at all times- Overseeing the Waterpark’s employee relations, recruitment, labour costs, and training activities and initiatives- Being called upon to deal with all aspects of Waterpark customer service issues, public inquiries, and guest concerns- Ensuring all policies and procedures are being followed at all times within the park.
EDUCATION
NAIT (Northern Alberta Institute of Technology)
Diploma, Marketing - Advertising and promotion
ABOUT KEENYN BIJOU
As the General Manager of World Waterpark at West Edmonton Mall, I drive the strategic development and execution of business objectives and revenue growth for Canada’s largest indoor waterpark. With over 17 years of expertise in large-scale venue management, customer service, and operations, I have a proven track record of achieving exceptional results in the sports and entertainment industry, service operations, and aquatics management.I skillfully manage a multi-million-dollar budget, utilizing data-driven strategies to maximize efficiency and deliver impactful results. Leading a team of over 350 employees, I prioritize staff development, employee engagement, and fostering a culture of collaboration and innovation. My efforts are focused on enhancing customer experience and satisfaction by introducing exciting promotions, engaging activities, and memorable events.I am deeply committed to innovation, operational excellence, and adaptability in a fast-paced environment. Passionate about continuous growth and learning, I am eager to explore new opportunities that drive success and elevate organizational performance.
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