Keena Mullins Smith
Customer Service Consultant @Georgia Power Company
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WORK HISTORY
Customer Service Consultant @Georgia Power Company
US
EDUCATION
Piedmont College
Nursing, Nursing Practices
Mercer University Chamblee Dunwoody Campus
Computer Science Courses IT Classes, General ERP Systems, Basic Acctg., Computer Science
SKILLS
ABOUT KEENA MULLINS SMITH
PROFESSIONAL PROFILE: Background Summary Self-sufficient, highly seasoned, detail-oriented Analyst with 23+ years’ experience utilizing traditional waterfall and agile methodologies for complex system implementations with custom and third-party applications. Areas of Expertise:Business AnalysisProject Management, Portfolio Management,Data Analysis, System Testing, Business ProcessMethodology, Continuous Service ImprovementFinancial Reporting & Analysis, Leadership & Training, Customer RelationsTechnical Proficientcies:PeopleSoft AP,AR, AM and GL Oracle SQLMicrosoft SQLKofaxOracle IPMClarity PVCSRemedyTFSVisioPowerPointMicrosoft SuiteOutlook 365Wireframing- Balsamiq and SketchServiceNowOffice 365 in the cloudOracle FeetSnipping Tool
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