Keena Mullins Smith

Customer Service Consultant @Georgia Power Company

Atlanta, GA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

Customer Service Consultant @Georgia Power Company

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US

EDUCATION

1989 — 1991

Piedmont College

Nursing, Nursing Practices

1992 — 1993

Mercer University Chamblee Dunwoody Campus

Computer Science Courses IT Classes, General ERP Systems, Basic Acctg., Computer Science

SKILLS

Business AnalysisData AnalysisKofaxData ManagementOracle IpmIdentity ManagementRequirements GatheringPeoplesoftSqlMicrosoft Sql ServerPeopletoolsProduction SupportAgile & Waterfall MethodologiesErp ImplementationsSdlcOracle Sql DeveloperMicrosoft OfficeCustomer ServicePowerpointResearchUser Acceptance TestingUser StoriesTrainingFinancial AnalysisCommunication SkillsInformation SecurityComplianceClarityRegression TestingTfsData EntryRemedy UserBusiness ProcessOracleQuality AssuranceTestingBusiness Process ImprovementIntegrationProcess ImprovementSoftware Development

ABOUT KEENA MULLINS SMITH

PROFESSIONAL PROFILE: Background Summary Self-sufficient, highly seasoned, detail-oriented Analyst with 23+ years’ experience utilizing traditional waterfall and agile methodologies for complex system implementations with custom and third-party applications. Areas of Expertise:Business AnalysisProject Management, Portfolio Management,Data Analysis, System Testing, Business ProcessMethodology, Continuous Service ImprovementFinancial Reporting & Analysis, Leadership & Training, Customer RelationsTechnical Proficientcies:PeopleSoft AP,AR, AM and GL Oracle SQLMicrosoft SQLKofaxOracle IPMClarity PVCSRemedyTFSVisioPowerPointMicrosoft SuiteOutlook 365Wireframing- Balsamiq and SketchServiceNowOffice 365 in the cloudOracle FeetSnipping Tool

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Keena Mullins Smith — Customer Service Consultant at Georgia Power Company in Atlanta, GA, US | Unifers