Keela L. Surratt

WORK HISTORY

EDUCATION

ABOUT KEELA L. SURRATT

Embracing an agile mindset is my core strength— putting forward the welfare and satisfaction of our employees by delivering outstanding human resource support with optimal customer service. My goal is simple: to enhance business operations and business processes that excite our employees, customers, and stakeholders by responding to redesign strategies and systems in response to the shifting business needs.As Head of Human Resources, I help support growing operations by utilizing cutting-edge practices that prioritize operational efficiencies and business process improvement. That is why my role is critical to organizations that consider customer satisfaction, employee engagement, and profitability of equal importance. Throughout my career, I\'ve earned repeated accolades for my strengths in being highly effective and successful such as:• Having a strong focus on working in an environment that demands robust deliverables along with the ability to identify problems and drive appropriate solutions.• A true hands-on approach as well as the ability to successfully monitor the “pulse” of the employees to ensure a high level of employee engagement• The ability to understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity and development of HR within the company• Experience and adaptability with the rapid and complex changing work environmentReach out to me here or via k••••••••@gmail.com if you want to talk about operations and management, business process solutions, or human resources development. And I assure you that we can get it done together.Expertise: Operations Management | Business Process Improvement | Client Relationship | Human Resources Development | Process Improvement Optimization | Project Management | Strategic Planning