Keegan Sullivan

About Keegan Sullivan

I am drawn to tasks that combine strategic or imaginative thinking with a systematic, structured approach. I enjoy work that has a creative element which also involves following documented procedures. I strive to always be friendly and usually find it easy to \"take charge\" if the need arises. I have a very high energy level and enjoy getting things done by directly encouraging others. I feel most at ease in an environment which offers emotional support when necessary, and where individual initiative is considered more valuable than merely following rules and procedures.\"You have to know your identity. It\'s the biggest thing to pursue creative dreams.\"- Lauren Daigle

Experience

1. Sr Product Trainer (Customer Enablement)

   SugarAI

   Dec 2025 — Present · Chicago, IL, US

   Lead engaging live virtual training for onboarding, advanced feature adoption, and industry-specific use cases, delivering consistent webinar programming for new and existing customers.Tailor training delivery to audience needs while partnering with Customer Success and Support to align enablement with the full customer lifecycle.Act as a trusted product expert and brand advocate during all live interactions, driving confidence and adoption.Develop and maintain scalable training content—including slide decks, scripts, videos, guides, and eLearning modules to support diverse learning styles.Produce high-quality product walkthroughs and short-form videos using screen-capture and editing tools.Continuously update and enhance training resources based on product releases and user feedback.Contribute to in-app guidance, certification programs, and structured learning paths to strengthen customer proficiency and long-term engagement.