Keegan McKenna
Passionately elevating clients to new levels of success
- Role
- Customer Success Manager at Revinate
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Keegan McKenna
Results-driven Customer Success professional with extensive experience in SaaS, CX, and…
Experience
Customer Success Manager
Apr 2025 — Present
Quickly ramped into managing a personal book of business, leveraging extensive Customer Success and hotel operations background to own ARR responsibility and deliver measurable growth.•Increased ARR by 5% within 5 months by conducting client needs analyses, demoing products, and successfully cross-selling complementary solutions aligned with customer goals.•Led cross-functional testing and QA efforts for the upgrade of Revinate’s telephony platform (ResSales), collaborating with Product Managers, Engineering, and Support to validate performance and reduce client migration risks.•Designed and implemented a scalable customer experience framework for migrated accounts, addressing early pain points and improving adoption; adopted by peers to standardize client engagement.•Built custom Jira dashboards using JQL to track high-priority bugs, enabling the CSM team to better monitor technical issues and advocate for timely resolutions.•Optimized telephony workflows and call routing strategies, reducing abandoned calls, driving higher-value sales calls to hotel teams, and improving guest experience.•Acted as a trusted technical advisor, translating client needs into configuration changes, product enhancements, and roadmap inputs, ensuring both retention and revenue growth.
Skills
- Visio
- Pre-Opening
- Hospitality
- Guest Service Management
- Salesforce.com
- Technical Analysis
- Marketing
- Hospitality Industry
- Email Marketing
- Operations
- Technology Implementation
- Sem
- Customer Relations
- Technology Planning
- Concierge Services
- Online Marketing
- Hotel Management
- Revenue Forecasting
- Customer Service
- E-Commerce
- Project Implementation
- Ppc
- Revenue Analysis
- Html
- Social Media Marketing
- Resorts
- Hotels
- Hospitality Management
- Front Office
- Sales
- Online Advertising
- Yield Management
- Telecommunications
- Technology Integration
- Vacation
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