Kedric Fink
- Role
- Assistant Branch Manager at WSFS Bank
- Location
- Springfield, PA, US
- LinkedIn followers
- 500 followers
About Kedric Fink
As a banking leader with the firsthand experience of a two-time founder, I bring a unique…
Experience
Assistant Branch Manager
Aug 2018 — Present
Fill in for the Branch Manager in times of absence; make executive decisions, meet sales goals and deadlines, hold branch meetings, and monitor spending patterns to keep expenses within budgets.\\\\n\\\\n- Support ongoing learning and development of team members with on-the-spot coaching, show-coaching, and monthly skill-builder lessons.\\\\n\\\\n- Address and document poor performance and participate in corrective action and dismissal processes.\\\\n\\\\n- Facilitate Banker’s referrals to branch partners, applications for consumer and small business lending products, and opening of deposit accounts.\\\\n\\\\n- Liaise between customers and support departments, branch partners, and/or underwriters to ensure overall customer satisfaction.\\\\n\\\\n- Document and resolve customer complaints by listening to customer concerns, reviewing accounts, making recommendations, and escalating when necessary.\\\\n\\\\n- Resolve debit and credit issues, and help resolve disputes using excellent numerical skills, working knowledge of banking software, and meticulous attention to detail.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
University of the People
Bachelor of Business Administration - BBA
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