Kedi Miao
Executive Director, Operations @GOSVEA Inc
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WORK HISTORY
Executive Director, Operations @GOSVEA Inc
San Jose, CA, US
Led operational strategy and cross-functional execution across workforce training, technology infrastructure, site expansion, and internal management systems for a multi-state CPR and safety training organization.• Helped scale the organization from an early-stage operation into a national training platform with more than 160 training locations across the United States.• Supported operational infrastructure serving over trainees per month and more than individuals trained through company programs.• Helped scale operational systems supporting a multi-state training organization with approximately $400K–$500K in monthly revenue.• Built and formalized organizational structures, role definitions, KPI frameworks, and administrative systems to support rapid growth and multi-site coordination.• Managed recruitment, onboarding, and internal training processes during a period of significant personnel expansion, helping expand workforce and management capacity.• Directed cross-department coordination spanning training operations, HR systems, technology platforms, workflow design, and compliance-related initiatives.• Led development of the company’s early technology foundation, including websites, internal systems, and digital tools that supported registration growth, operational efficiency, and business expansion.• Improved web performance, user experience, and search visibility through website and SEO initiatives that contributed to substantial traffic growth and broader market reach.• Supported strategic partnerships and operational collaboration with national organizations including the American Red Cross and the American Heart Association.• Contributed to the launch and operational development of new training sites, business initiatives, and technology-enabled training delivery models.
EDUCATION
Washington University in St. Louis
Master of Science, Electrical Engineering
Beijing Institute of Technology
Bachelor of Science, Industrial Engineering
ABOUT KEDI MIAO
Operations and technology executive with a background in software engineering, focused on scaling national training and education platforms.At ALLCPR (Gosvea Inc.), I have led the expansion of a nationwide CPR and safety training network, growing the organization from an early-stage operation into a multi-state training platform with 160+ training locations across the United States.Today the network supports over trainees per month, with more than individuals trained through our programs.My work focuses on building scalable operational systems that support rapid growth, including organizational design, KPI frameworks, training operations management, and technology infrastructure.Before transitioning fully into operations leadership, I built the company’s early technology foundation as a full-stack engineer, developing websites, internal systems, and automation tools that supported business expansion.Key areas of focus include:• Scaling national training operations• Organizational structure and performance systems• Technology-enabled training infrastructure• Strategic partnerships with organizations such as the American Red Cross and the American Heart AssociationI am particularly interested in how technology and operational systems can enable training organizations to scale efficiently while maintaining high-quality education delivery.
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