Karen L. Endres
Business Consulting Associate Director at NTT DATA Services
- Role
- Wisconsin Account Delivery Manager - Director, Service Delivery at Gainwell Technologies
- Location
- Madison, WI, US
- LinkedIn followers
- 500 followers
About Karen L. Endres
Over 20 years of proven people management, process improvement and cost management. Effective and highly driven and engaged transformational leader with experience directing technology and customer service initiatives for varied organizations. Proven ability to develop strategy, re-engineer processes by applying business expertise to IT processes and implement efficient and productive solutions. Outstanding management and leadership skills that create a productive, effective, efficient and engaged environment, all while forming strategic partnerships, nurturing talent and improving the performance of the business and the people. SKILLS: Strategic IT and Business Partnership Mergers and Divestitures Vendor Management / Service Delivery Application Delivery / SDLC / Quality Assurance Release Management / System Support Budget and Planning Audit processes / HIPAA Compliance Medicaid / Medicare / Child Welfare Business Continuity / Disaster Recovery / Crisis Mgmt Six Sigma Green Belt / Process Improvement Business Requirements Gathering / Process Flows Test Plans and User Acceptance Testing Project, Product and Portfolio Management Agile/ Scrum Requirements Gathering / Documentation ITSM / ITIL v3 certified Life / Health / Property and Casualty-Certificate in General Insurance
Experience
Wisconsin Account Delivery Manager - Director, Service Delivery
Jan 2026 — Present · Madison, WI, US
Education
Edgewood College
B.S.
Skills
- IT Strategy
- Software Quality Assurance
- Production Activity Control
- Data Analysis
- Six Sigma
- Project Management
- Software Documentation
- Sdlc
- Cross-Functional Team Leadership
- Risk Based Testing
- IT Management
- Operating Budgets
- Business Analysis
- Release Management
- Data Center
- Strategic IT and Business Partnership
- Process Improvement
- Pmo
- Leadership
- Microsoft Project
- Requirements Analysis
- Kaizen
- Agile Methodologies
- Vendor Management
- Management
- Business Process
- Ms Project
- Program Management
- Expense Management
- IT Operations
- Change Management
- Disaster Recovery
- Itil
- Business Process Improvement
- Testing
- Property & Casualty Insurance
- Quality Assurance
- Capacity Planning
- Requirements Gathering
- Insurance
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