Kearstine Griffin

About Kearstine Griffin

As a customer success and account management professional with a passion for deeply understanding the products I promote, I pride myself on being “product-obsessed.” Knowing my products inside and out allows me to drive meaningful client engagements and maximize adoption and retention rates. My approach is always customer-driven, ensuring each client’s unique needs are met through tailored onboarding, proactive solution implementation, and continuous support.With over seven years of experience in sales, customer retention, technology implementation, and client onboarding; I’ve developed a robust track record of exceeding goals in fast-paced, high-stakes environments. In my recent role at Gartner, I supported mid-market and strategic clients in implementing Gartner’s SaaS intent data solution, collaborating with both operational and executive teams to align our product with their strategic goals. Through data analysis and customized implementation plans, I achieved over 20% above-target renewal rates and enhanced overall client satisfaction.I bring expertise in engaging cross-functional teams to tackle complex technical implementations and integrate innovative customer insights. By blending technical knowledge with strategic consulting, I deliver value that fosters long-term partnerships and enables clients to leverage the full potential of the solutions I represent.If you’re looking for someone who is committed to transforming customer success into a growth driver, let’s connect!

Experience

1. Enterprise Client Success Executive - Public Sector

   Meltwater

   Jan 2025 — Present · Washington, DC, US

Education

• George Mason University

  Bachelor of Arts (B.A.), Sociology

  2012 — 2016

• George Mason University

  Bachelor of Arts (BA), Criminology

  2012 — 2016