Keania Gulley
Sr Care Specialist @Good Dog
Miami, FL, US
EMAILS
MOBILE NUMBERS
+12•••••••93
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WORK HISTORY
Sep 2023 — Present
Sr Care Specialist @Good Dog
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Effectively manage escalated and high priority customer concerns across channels in a timely manner. Facilitate Stella service recovery and Gladly template restructuring initiatives to increase customer satisfaction/ retention.
EDUCATION
N/A
Howard University
Bachelor's degree
2016 — 2018
Boston University - Metropolitan College
Master of Arts (MA)
N/A
SRB Herbal Program
Herbal Apprenticeship
SKILLS
NonprofitsMicrosoft OfficeVideo EditingTeachingEditingBudgetsCreative WritingCommunity OutreachEvent PlanningResearchPhotoshopFundraisingPowerpointCustomer ServicePublic SpeakingFilm ProductionSocial MediaLeadershipRecord Keeping
ABOUT KEANIA GULLEY
Customer Experience & Operations leader with 6+ years of experience owning…
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