Ke Xue
- Role
- Sr Product Manager, Driver Experience at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ke Xue
Experienced program/product manager in supply chain and transportation - Strong in…
Experience
Sr Product Manager, Driver Experience
Apr 2022 — Present
Create metrics to track current operational performance, setup benchmark, and identify areas of focus to improve driver experience and expand line haul transportation network in scale. • Write strategy doc to communicate vision plan and product roadmap to partner teams and senior leadership. • Communicate and build consensus with partner teams to utilize drivers’ idle time to move truckloads within Amazon’s yards which would save operation cost $14M annually. • Align and influence technical priority to improve driver experience when submitting on-road issues in Relay app which increases driver satisfaction by 17% and reduces issue resolution time by 20%. • Create voice of driver feedback mechanism to surface driver complaints to appropriate internal teams for resolution which improves driver sentiment by 11%. • Discover metric accuracy issue which impacts feature deployment, lead solution implementation with tech team which eliminates false positive by 40%. • Explore autonomous driving technology to enhance driving safety and improve fuel economy.
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