Kellyann Dziedzic
Director - Global Customer Success; Passionate about the Customer Experience and Journey
- Role
- Director - Global Customer Success at EQS Group
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Kellyann Dziedzic
As Director - Global Customer Success at EQS, I lead our team of Customer Success…
Experience
Director - Global Customer Success
Jan 2025 — Present · Atlanta, GA, US
As the leader of global Customer Success for this E&C-focused SaaS leader, I am responsible for developing and executing strategic initiatives designed to enhance customer engagement, drive adoption, and fuel growth. I manage a team 17, including CSMs, Specialists and Managers, overseeing a revenue portfolio of $35M. My role includes rigorous financial reporting and analysis to senior leadership, as well as proactively identifying and mitigating churn risks.I ensure that the Ethics Cloud vertical maintains a strong 93% Gross Revenue Retention (GRR). A key focus of my leadership is enhancing customer engagement and overall satisfaction, achieved through targeted coaching during Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), as well as navigating upsell and renewal negotiations.Collaboration is central to my approach. I work closely with internal stakeholders, including Sales, Product, and Professional Services teams, to develop customer-centric strategies that refine and expand our offerings. I also coordinate with the Support team to address customer issues and ensure swift resolution, while maintaining alignment with broader business objectives.
Education
Rider University
Bachelor of Science in Business Administration
Skills
- Analysis
- Medicaid
- Leadership
- Employee Benefits
- Medical Coding
- Software Documentation
- Medical Compliance
- Practice Management
- Quality Auditing
- Emr
- Revenue Cycle
- Ehr
- Medicare
- Employee Training
- Healthcare
- Risk Assessment
- Policy
- Auditing
- Audit
- Process Improvement
- Healthcare Consulting
- Privacy
- Privacy Policies
- Crisis Management
- Hospital Operations
- Fraud Analysis
- Healthcare Information Technology
- Change Management
- Strategic Planning
- Employee Relations
- Access
- Managed Care
- Healthcare Management
- Governance
- Hospitals
- Human Resources
- Fraud
- Compliance
- Compliance Audits
- Interim Management
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