Kuldeep Srivastava

Experience

1. Debt Manager

   IDFC FIRST Bank

   Nov 2022 — Present · New Delhi, IN

   I am Managing Pan India Portfolio. I am in Central Team.I have More than 5 channel Partner Used for Debt servicing. I am Managing More than 80cr portfolio size.In my team More than 60+ Manpower.They are directly reporting to me. Follow compliance of the laid down processes by the regulators and the bank for debt servicing. Provide timely feedback to superiors on the region based dynamics and scenarios to enable business decision. Positive customer service experience in the process of collections and ensure high standards of customer service. Constantly raising the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties. Follow All COC guidelines. Data Analytical Skill for better Productivity. Solving Complex Report for better Result. Execute and contribute to strategies for the team to meet and sustain performance to hit the company\'s portfolio targets. Ensuring that Daily, weekly, and monthly KPIs are met and or exceeded by the team or self. Reports analysis and strategy resolution for operational gaps or opportunities. Managed strategies to hit portfolio targets,training/coaching on negotiation, etc, call campaigns, account segmentation & prioritization, automated reminder messaging, testing new campaign approaches, and evaluating/creating a business case for technology improvements. Applied Fruitful Campaign in autodialer/Flex-dial technology on daily basis. as well as Learning new Technology for betterment. Strong demonstrated analytical/business reporting experience (Excel,Dialer,Flexdial). Identify critical collections activities and apply a methodical approach to improve overall performance levels.

Education

• PSIT Kanpur (Pranveer Singh Institute of Technology)

  B.Tech