Ken Dowdle

About Ken Dowdle

As a ServiceNow Solutions Consultant, I have over 25 years of experience in IT service management, designing, implementing, and optimizing ServiceNow solutions for various clients across different industries. I am also ITIL certified and have a deep knowledge of ITIL processes and best practices.At Milestone Technologies, I lead the delivery of ServiceNow projects and services, including IT asset management, IT operations management, and workspace service delivery. I also leverage my strong background in infrastructure and messaging systems, as well as my multiple Microsoft certifications, to provide comprehensive and customized IT solutions. My mission is to help organizations achieve their IT goals and enhance their service capabilities with ServiceNow and ITIL.

Experience

1. Solutions Architect

   Ateko, backed by Bell Canada

   Aug 2025 — Present

Education

• Royal Roads University

  Network Systems Analyst, Network Systems Engineer

  1999 — 2001

• Simon Fraser University

  B.Sc., Genetics

  1990 — 1992

• Vancouver Island University

  Bachelor of Science (BS), Biochem/Genetics

  1988 — 1990

Skills

• Bmc Remedy
• Microsoft Exchange
• Sql Server
• Windows Server
• Unix
• Linux
• Oracle
• Symantec Enterprise Vault
• Messageware Owa Suite
• Add-on Resource Central
• Enterprise Vault
• Integration
• Cloud Computing
• Data Center
• Microsoft Sql Server
• Disaster Recovery
• IT Service Management
• Foundation Certificate in IT Service Management
• Saas
• Change Management
• Incident Management
• Problem Management
• Asset Management
• Cmdb
• Configuration Management
• Applications Software Development
• Vmware
• Virtualbox
• Hardware Architecture
• Infrastructure
• Itil
• Enterprise Architecture
• IT Asset Management
• Etl Tools
• Pentaho
• Sccm
• Itil Certified
• Itil Process Implementation
• Database Design
• Business Analysis