Kevin Dockery

About Kevin Dockery

A highly experienced Business Analyst with excellent team building skills, works on…

Experience

1. Solutions Expert

   Blue Cross NC

   Sep 2013 — Present · Winston Salem, NC, US

   Billing and Claims Professional-2013-PresentResponsible for providing a friendly customer service experience for customers with questions regarding healthcare, health insurance (benefits, claims, enrollment and resolving billing issues.•Respond to telephone and web-based inquiries, research and provide follow-up when appropriate and identified and resolved patient billing complaints.•Respond to questions from patients and insurance companies and resolve customer concerns, utilizing in-house billing resources.•Proficient in handling Med-Sup and Medicare Plan Policies and the HIPPA Privacy Rule and Recoup inquiries.•Consistently takes on additional responsibilities outside of a claims professional role and meets and at times exceed the skill set for a Claims Resolution Professional. Some of these skills/tasks have included taking ownership and completing Medicare Compliance Training, assisting with training and conducting training in the absence of the trainer, mentoring new employees being responsible for complicated aged claims.•As a member of the CORE team I ensure that Correspondence letters regarding members premiums and changes to their plans are sent out accurately and in a timely manner.• Senior -Walk in Rep, that takes payments from Members and assistance with other inquiries.• Retail Correspondent traveling to Independent Stores assisting Agents and Customers on a variety of issues. •Responsible for tracking Client information and creating and maintaining Customer Databases and weekly reports. • Retail Store Coordinator, assisting Customers On-site with Real Time Problems and Providing them with Real-Time Solutions,and also assisting BCBS Sales Agents.•Strong public speaker, delivering presentations to various audiences and one on one consulting.Ensure proper documentation that meets all legal State and Federal requirements

Education

• North Carolina Agricultural and Technical State University

  Bachelor of Arts (B.A.)

  1989 — 1993

Skills

• Paintshop Pro
• Customer Experience
• Software Documentation
• Sdlc
• Onenote
• Process Improvement
• Call Centers
• Banking
• Risk Management
• Time Management
• Quality Assurance
• Microsoft Publisher
• Coaching
• Payments
• Business Requirements
• Leadership
• Customer Service
• Visio
• User Interface Design
• Databases
• Management
• Team Building
• System Integration Testing
• Call Routing
• Vendor Management
• Credit
• Business Analysis
• Credit Cards
• Infopath
• Graphic Design
• Requirements Gathering
• Change Management
• Business Process Improvement
• Data Analysis
• Outlook
• User Acceptance Testing
• Project Management
• Powerpoint
• Microsoft Excel
• Visual Basic