Kevin Dillman
Senior Director, Central Reservations at Xanterra Travel Collection
- Role
- Senior Director, Central Reservations at Xanterra Travel Collection
- Location
- Elizabeth, CO, US
- LinkedIn followers
- 500 followers
About Kevin Dillman
Proven-successful executive with +25 years driving excellence and demonstrating competence in leadership, contact center management, complex business process formulation and execution. A proven leader with ability to blend big picture goals with tactical steps for success. As Senior Director, Central Reservations for Xanterra, administers reservation, guest service and customer care processes and personnel for America’s largest National Park concessionaire (including Yellowstone, Grand Canyon, Glacier and Zion National Parks), in addition to company owned activity, train, hotel and resort operations and for Windstar Cruises. Leads and supports contact center AI, vendor management, technology acquisition and customization, creates and implements business processes for a world class contact center operation.
Experience
Senior Director, Central Reservations
Jun 1997 — Present · US
Education
Morrill High School
Diploma
1979 — 1983
Western Nebraska Community College
Associates, Business Administration
1983 — 1985
IAHA Schools
Airline industry
1986 — 1986
Skills
- Performance Management
- Call Center
- Team Leadership
- Hospitality Industry
- Leadership
- Forecasting
- Front Office
- Team Building
- Management
- Data Analysis
- Rooms Division
- Leisure
- Catering
- Online Travel
- Workforce Planning
- Food & Beverage
- Guest Satisfaction
- Customer Service
- Tourism
- Micros
- Call Centers
- Hotel Management
- Microsoft Office
- Sales
- Guest Service Management
- Hospitality
- Resorts
- Hotels
- Opera
- Vendor Management
- Workforce Management
- Integrity
- Reservation
- Budgets
- Banquets
- Acd Management
- Hotel Booking
- Pre-Opening
- Strategic Planning
- Budgeting
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