Karen Downing

About Karen Downing

Results-driven professional with diverse experience in insurance, education, IT management, quality assurance, and administrative roles. Committed to delivering exceptional results and exceeding client and organizational expectations. Fluent in English and Spanish.• Currently, a licensed insurance agent specializing in Medicare education and benefits advocacy.• Demonstrated success as an IT manager, leading global teams to ensure continuous stability and performance of e-commerce sites, overseeing major program releases, incident management, and change requests.• Extensive background in quality assurance and test operations, setting standards, administering tools, optimizing test plans, and delivering customized training.• Accomplished computer specialist and administrative assistant, managing large budgets, maintaining databases, and conducting training sessions.Abbreviated resume here: https://profile.indeed.com/p/kd-downingFull resume here:

Experience

1. Licensed Insurance Agent

   Connie Health

   Oct 2018 — Present · TX, US

   Specialize in Medicare education and solutions for a diverse clientele, focusing on underserved seniors in English and Spanish.Act as a Benefits Advocate for individuals with physical and mental challenges and limited resources.Provide personalized, education-driven service to ensure high-value customer satisfaction.Navigate complex insurance plans to deliver tailored recommendations.

Education

• American University

  B.A., International Relations

  1990 — 1994

• McDonogh School

  H.S.

  1986 — 1990

Skills

• Process Improvement
• Agile Methodologies
• Management
• IT Strategy
• Software Quality Assurance
• Process Development
• Vendor Management
• Requirements Analysis
• Cross-Functional Team Leadership
• Software Development
• Scrum
• Pmo
• Pmp
• Leadership
• Project Management
• Software Project Management
• Testing
• Sharepoint
• Quality Assurance
• Project Planning
• Requirements Gathering
• Integration
• Process Simulation
• Project Portfolio Management
• Team Leadership
• Release Management
• Change Management
• Agile Project Management
• IT Management
• Program Management
• Sdlc
• E-Commerce