Kc Wooten

About Kc Wooten

I hope this message finds you well! Since 2008, I have been fortunate enough to gain a lot of great experience that I\'ve turned into transferable skills such as: providing analytical support to data trends and forecasting, conducting internal and external market compensation analyses by way of master planning, making compensation recommendations as a GM involved in the hiring process and increase of employee retention, and supporting the development and implementation of operational structures through verification of alignment with company goals (P&L). As I moved up into leadership positions, being on the front-lines enabled me to be highly adaptable to responding to rapid changes needed in real time. I was able to go from responding to fires, to preventing them and anticipating needs. Leadership is selfless, it requires maintaining a student mentality for consistent growth. Chick-fil-A showed me how successful one can be with a servant leadership attitude and proper checks and balances. Walmart showed me the importance of SAP and using analytics in the workplace and how that directly correlates to customer satisfaction. I excelled as a Multi-Unit Operations Manager, managing several restaurants in the Charlotte Douglas International Airport, with the exposure to master planning by pulling data and estimating the foot traffic that would pass through and capturing those sales. My greatest accomplishments thus far has been taking on my role as a Field Implementation Specialist with Canteen! I\'ve had the chance to connect with people on all levels of the business and facilitate operational improvement through change management. I enjoy the stages of managing a project, with emphasis on industrial operational improvement and employee relations! My goal is to serve as the liason for operational efficiency and advocate for employee relations through human resources adherence to policies and procedures.

Experience

1. Customer Loyalty Advisor

   Google

   Aug 2021 — Present · US

   We\'ve created a world that we depend on, that is ran by artificial intelligence. Our interactions with society and the structures put in place to maintain them, have become even more complex due to the integration of technology. My role as a customer loyalty advisor is to shed a light on the needs of the customer in real time data, and to analyze the many ways in which they can be met through human interactions carrying out effective operations, while staying in compliance. I am able to capture live feedback that technology doesn\'t account for, that contributes to the sales for an establishment. Understanding my online presence and how that impacts the direction of the revenue to this establishment, before I submit a review, I must consider these factors including but not limited to:• Leads (cross functional) teams to strategize, plan and execute a variety of programs, initiatives and sales goals • Drives accountability, limit risk exposure, as well as create efficient (sometimes novel) solutions to opportunities that present themselves• Reviews strategies and effectiveness of support function & results• Performs assessments through fact finding and data analysis• Executes creative solutions to complex issues using situational awareness• Makes decisions in multifaceted situations requiring a solid understanding of the business groups\' job duties and responsibilities• Facilitates conflict resolution and employee retention, while supporting implementation of developed solutions and plans for increase in sales• Building relationships with all levels of leadership (stakeholders, managers, employees, vendors, etc.) through collaborating on projects throughout the peaks and lows of the seasons• Reviews P&L, the full and proper use of allotted hours, and schedule making to adhere to labor budget • Data analysis of product movement with concentration on increasing the online presence and accuracy of inventory in real time

Education

• RightSkill Recruiting

  Recruiter, Staffing / Human Resources / Recruiting

  2017

• Georgia Southern University

  Bachelor of Science (B.S.), Psychology

  2009 — 2013

• Lindamood-Bell

  Clinician, Reading and Spelling Comprehension

  2015

• Hardaway High School

  Diploma / International Baccalaureate Credits, International Baccalaureate

  2005 — 2009