Kevin Taylor
Sr Program Manager @JDA TSG
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WORK HISTORY
Sr Program Manager @JDA TSG
EDUCATION
University of Arizona
Bachelor of Arts (BA)
ABOUT KEVIN TAYLOR
Results oriented leader with a track record of effectively developing a productive and engaging environment- Deep understanding of Customer Service, Collections, Sales, and Training- Adept leader who builds engagement and develops a strong culture of performance by being relatable, inclusive and translating strategies into clear objectives - Ability to drive and lead through change by creating a compelling customer and employee visionCore competencies and experience- Leadership- Strategic planning- Customer experience- Change leadership- Communication, training and development- Incentive design and execution- Audit, control and exam process management- Incident management- Call center management- Call center analytics - Microsoft office- Team work- public speaking- Vendor management
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