Kevin Church
Client Service Analyst at J.P. Morgan
- Role
- Client Service Analyst at J.P. Morgan
- Location
- West Warwick, RI, US
- LinkedIn followers
- 500 followers
About Kevin Church
I have experience across fintech, logistics, data entry, and quality assurance. I have a…
Experience
Client Service Analyst
Feb 2025 — Present · RI, US
Investigated and resolved complex member and client cases; handled escalated appeals and complaints with recovery, finance, fraud, and legal.• Partnered across teams to spot risks, run trend analysis, and recommend process improvements.• Supported leadership by interviewing and evaluating candidates.• Led data-intensive projects, worked with IT/Security on a phased plan to avoid system overload.• Used an internal LLM to write clear, step-by-step merchant instructions that drove hundreds of submissions.
Education
Southern New Hampshire University
Bachelor of Science - BS
Skills
- Event Planning
- Retail
- Adobe Photoshop
- Customer Relations
- Powerpoint
- Microsoft Excel
- Photoshop
- Leadership
- Merchandising
- Microsoft Word
- Logistics
- Training
- Customer Satisfaction
- Data Entry
- Third Party Vendor Management
- Sap Business Bydesign
- Customer Service
- Microsoft Office
- Sales
- Purchase Orders
- Inventory Control
- Time Management
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