Keidrick Owens
Salesforce Certified Business Analyst | CRM Strategist | Proud Tiger Dad
- Role
- Salesforce Business Analyst at Parqa
- Location
- Lafayette, LA, US
- LinkedIn followers
- 500 followers
About Keidrick Owens
Results-driven Salesforce Consultant and Customer Success Manager with 15+ years of experience guiding enterprise and education organizations through end-to-end CRM lifecycles. Expert in designing and implementing scalable Salesforce solutions—Lightning, Service Cloud, Flow Builder, CPQ, and DocuSign—that streamline processes, boost user adoption by 20%+, and drive 95%+ client retention. Skilled at gathering requirements, conducting fit-gap analyses, and leading cross-functional teams to execute large-scale roll-outs. Proven track record in post-sale engagement: developing tailored success plans, delivering executive business reviews, and identifying upsell opportunities that generate incremental revenue and build lasting customer advocacy.
Experience
Salesforce Business Analyst
Sep 2025 — Present
Education
Trailhead by Salesforce
Salesforce Administrator
Louisiana Christian University
TEACH, Educational Leadership and Administration, General
University of Louisiana at Lafayette
Bachelor's degree, Behavioral Sciences
1995 — 2002
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