Kuo Angel C.
Guest Experience Guide @Flyover
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WORK HISTORY
Guest Experience Guide @Flyover
Vancouver, BC, CA
Greeted guests and answered questions in a welcoming and positive manner.Ensured accurate information was provided to guests; ensured adequate expectations.Took and edited photos of guests, while being knowledgeable about the photo packages andbackgrounds.Handled cash transactions, ticket sales and other retail duties as required.Communicated efficiently using proper radio protocol.Possessed knowledge about Vancouver and other attractions.Used Mandarin to enhance Mandarin-speaking guests\' experiences. Used Spanish to communicate effectively with Spanish-speaking guests.Securely received, stored, and returned guests\' belongings.Received,logged, and returned Lost & Found items.Flexibility to complete various tasks in different roles.
EDUCATION
New York University
NYU Business of Entertainment Certificate
Point Grey Secondary School
High School Diploma, Spanish Language and Literature
New York University
NYU Global Sports Management Certificate
The University of British Columbia
Bachelor of Arts - BA, Major in Spanish, Minor in Law and Society
British Columbia Institute of Technology
Certificate, Office Administrator with Technology
ABOUT KUO ANGEL C.
Welcome//Bienvenido/a. Kuo Chi is my legal first name.As a Guest Experience Guide at Flyover, I greet and assist guests in a welcoming and positive manner, ensuring accurate information and adequate expectations. I also edit photos of guests, handle cash and reconciliation, communicate using proper radio protocol, and securely receive and store guests\' belongings. I use my Mandarin skills to enhance the experiences of Mandarin-speaking guests, and my knowledge of Vancouver and other attractions to provide helpful information.I have a BA (Major: Spanish. Minor: Law and Society.) from UBC, and a certificate in Office Administrator with Technology from BCIT. I have completed multiple industry certifications on topics such as GDPR, business acumen, and business etiquette. I have over 3 years of combined work and volunteer experiences in customer service, including working as a front desk agent at Holiday Inn & Suites Vancouver Downtown, a member services analyst at Vision Critical, and a customer service representative at Colliers. I am a lifelong learner, a team player, and a polyglot who speaks Mandarin, English, and Spanish. I am passionate about the hospitality industry and look forward to offering my skills and competencies to this field.
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