Karina Brioukhova
CS + Ops Leader | Systems, Strategy, and Cross-Functional Delivery
- Role
- Head of Customer Success at Aida
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Karina Brioukhova
I help companies maximize yield and protect margins by aligning pricing, inventory, and demand planning with business goals. My specialty is turning complex, fast-moving markets into clear strategies that drive revenue, sell-through, and client confidence.For 11+ years, I built my career in live events — one of the most unpredictable industries. As the first hire at Lyte, I helped grow the company from an email capture page into a Series B ticketing marketplace with 200+ employees and $12M ARR. Along the way, I owned pricing and inventory strategy for marquee partners like Coachella, BottleRock, and Burning Man, while also building the teams, systems, and products that scaled the business end to end.I’ve worn every hat a scaling company demands — pricing, yield, product, ops, client success, and revenue strategy. That breadth taught me how to manage risk while capturing upside, influence rights holders with data, and align internal and external stakeholders around shared KPIs.Impact highlights:• $5M+ incremental revenue YoY by raising forecast accuracy from 65% to 95%, expanding margins 10%, and cutting unsold tickets to <1%• Owned pricing and inventory for SKUs across 50+ live events, balancing algorithmic rules with manual interventions to maximize yield• Built pricing dashboards and reporting systems that cut time-to-pricing adjustments from days to hours, ensuring faster responses to demand surges and dropsWhat I focus on today:• Pricing and yield optimization across ticket marketplaces• Demand planning and inventory strategy• Cross-functional collaboration and client influence using data• Operational systems that enable scalable executionOutside of work, I’m a big-dog person, plant enthusiast, and someone who loves exploring neighborhoods around the world. Happy to connect and chat about any of this in fast-paced environments!
Experience
Head of Customer Success
Nov 2025 — Present
Education
Trinity College Rome Campus
Associate of Arts
Occidental College
Bachelor's
Bard High School Early College
Associate of Arts
Skills
- Product Development
- History
- Pricing Strategy
- Art History
- User Experience
- Fundraising
- Community Engagement
- Research
- Art Exhibitions
- Social Media
- Curating
- Art
- Event Ticketing
- Event Planning
- Ticketing Software
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