Kb Poindexter

About Kb Poindexter

Team-oriented leader with a successful track record with over 40 years experience spanning corporate management, strategy, sales, marketing, business management and operations Highly ambitious and performance-driven B2B and B2C professional Outstanding written and oral communications with comprehensive experience in numerous forums Strong capacity to manage multiple projects on strict timelines that adhere to brand identity and values Proficient on PC with advanced knowledge of Microsoft Office Suite and a variety of Content Management Systems, Customer Relationship Management Systems email marketing platforms

Experience

1. Management Team

   Crescent City Tavern

   May 2018 — Present · Dalton, GE

   Dynamic and results-driven hospitality manager with a proven track record in overseeing all aspects of bar and tavern operations with a full-service kitchen. Skilled in team leadership, customer service, and financial oversight, with a focus on delivering high-quality guest experiences and maximizing profitability. Adept at managing inventory, coordinating events, and ensuring compliance with all health, safety, and alcohol regulations.Key Responsibilities:Supervised daily operations, including opening/closing procedures, staff scheduling, and quality control of food and beverage service.Managed inventory for both kitchen and bar; maintained strong vendor relationships and controlled costs through efficient ordering and waste reduction.Recruited, trained, and led front- and back-of-house staff, fostering a collaborative, high-performing team culture.Ensured exceptional customer service by addressing guest needs, resolving complaints promptly, and maintaining a welcoming atmosphere.Oversaw financial performance, including budgeting, sales tracking, labor costs, and cash handling, to meet revenue and margin targets.Developed and implemented menu updates, drink specials, and promotional events to drive sales and increase customer engagement.Maintained compliance with all local and state regulations regarding food safety, alcohol service, and business licensing.Led marketing efforts including social media campaigns, event promotions, and community outreach to build brand awareness and grow the customer base.

Education

• Dalton State College

  Business Administration, Management and Operations

• Jacksonville State University

  Business Administration, Management and Operations / Music

Skills

• Human Resources
• Music
• Training
• Music Education
• Team Leadership
• Merchandising
• Case Studies
• Quality Management
• Budgets
• Christian Ministry
• Christian Counseling
• Interviewing Skills
• Communication
• Advertising
• Business Relationship Management
• Team Building
• Cost Management
• Operations Management
• Radio Broadcasting
• Communication Skills
• Retail
• Social Media Marketing
• Employee Relations
• Business Coaching
• Employee Management
• Succession Planning
• Sales
• Leadership
• Program Management
• Music Theory
• Inventory Management
• Management
• Coaching
• Event Management
• Customer Service
• Marketing
• Proposal Writing
• Music Production
• Presentations
• Christian Leadership