Kathleen Borkowski

Chief Operating Officer @CAPS Plastic Surgery, Dermatology, MedSpa, & Wellness Center

Columbus, OH, US

Manage all aspects of a $40M aesthetics practice, including business strategy, financial management, patient experience, and provider relations. Develops and implements strategic initiatives to drive profitable revenue growth while optimizing operational efficiency and enhanced patient experience. Responsible for establishing and fostering relationships with key stakeholders, including physicians, vendors and key industry partners. Leads a staff of over 160 focused all aspects of business.• Grew topline revenue on average 20% each year.• Creation of a membership program drove over $6M in incremental top-line revenue while establishing over 900 new clients, contributing to recurring revenue of $1.6M in 2024• Creation of a Wellness Center with 7 providers, which contributed $2M of revenue.• Leadership responsible for practice being recognized as Top 3 Aesthetics Practice in the US by Allergan, top laser practice in the US by Sciton, and top five practice in Midwest for Coolsculpting. • Expanded practice by opening 3 new locations in the Columbus area in 20••••25• Key stakeholder in the investment in July 2023 by Aesthetics Partners into CAPS.• Created a Dermatology practice in 2022, resulting in a million annual sales with cross-sell impact.• Manage 7 top tier plastic surgery practices from lead conversion, retention, and management of staff• Drove patient satisfaction scores, resulting in a Google score of 4.9 out of 5.0.• Drove fundraising efforts for The CAPS Foundation – a non-profit entity focused on raising money for breast cancer research. Raised over $600K over the past 2 years.

Michigan State University

BA