Kevin Long
CX Product Manager @ Cisco | Product Development, Customer Success
- Role
- Cx Product Manager, Campus Networks at Cisco
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Kevin Long
With significant work experience in the technology industry, I am a seasoned product manager, engineering leader, and educator. I have a passion for delivering innovative solutions that address customer needs, enhance user experience, and drive business value. I have a strong background in computer science, electrical engineering, and finance, with masters from Rice University, professional courses from Stanford University and an Industry 4.0 certificate from RWTH Aachen University. I also bring diverse perspectives and experiences to teams, with fluency in multiple languages, and longstanding teaching experience at the University level.As a CX product manager and leader of engineering solutions at Cisco, I co-lead the development of customer use cases and adoption motions for campus networks. I provide content and guidance for the customer success team, enabling them to double adoption and renewal rates. I also oversee the strategic execution of projects, ensuring alignment with new buying models and use cases. I leverage my skills in business strategy, project engineering, and product development, as well as my expertise in Industry 4.0, to deliver solutions that are agile, scalable, and secure.
Experience
Cx Product Manager, Campus Networks
May 2023 — Present · Houston, TX, US
Co-lead for customer use cases and adoption motions development. Provides content and motion customer success team uses to drive adoption and renewal rates 40 points higher. Significant ongoing transition in place to maintain alignment to new buying models and use cases.
Education
Rice University
Masters of Computer Science (MCS), Computer Science, Concrete Mathematics, Electrical Engineering, International Accounting
1985 — 1989
Rice University
Bachelor of Science, Computer Science, Electrical Engineering
1981 — 1985
RWTH Aachen University
RWTF Executive Certificate, Industy 4.0
2018 — 2018
Skills
- Solution Selling
- Cisco
- Cisco Technologies
- Salesforce.com
- Virtualization
- Leadership
- Adobe Software
- Mac
- Nikon
- Managed Services
- Integration
- Cloud Computing
- Unified Communications
- Ip
- Telecommunications
- Wireless
- Wireless Networking
- Mpls
- Voip
- Data Center
- Networking
- Photography
- Product Management
- Vendor Management
- Mobile Devices
- Saas
- Network Design
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